Deleting your AURA account

Effective from 22 September 2026

This page explains how you can delete the account you use in the AURA Smart Home app, and what happens to your data when you do.

1. Deleting your account in the app

Open the AURA app and sign in.
Tap your profile picture, then choose Delete account.
Enter your password and confirm the deletion.

Your account is deleted immediately.

2. Deleting your account without the app

If you no longer have access to the app, send an email to info@myaura.hu with the subject Account deletion, from the email address you registered with. In the message, include your name and the name of the home your account belongs to.

We will confirm receipt of your request and complete it within 30 days at the latest.

Because your account is stored on the AURA hub running in your own home, we do not have access to it by default. We therefore carry out the deletion as follows:

if the owner of the home agrees, we delete the account from the hub through remote support, with the owner’s approval;
if this is not possible, the owner of the home can delete a family member’s account in their own app, under Family;
in every case, we delete the data we hold that relates to you (see section 3.2).

3. What is deleted

3.1. On the AURA hub in your home

your account details (name, email address, password, profile picture);
your location data and location shares;
your paired phones and their notification identifiers;
your personal settings.

Shared household data (for example devices, rooms and shared automations) is kept, because it also belongs to the other members of the household. Family messages you sent and past presence events are kept, but no longer contain your name. Entries related to your account in the hub’s security log are also kept without your name.

3.2. On our server

the pairing data of your phone (the phone’s name and operating system);
support requests and improvement suggestions linked to you.

4. What is kept, and for how long

Under Hungarian Act C of 2000 on Accounting, we must keep accounting records (for example invoices) for 8 years.
We keep the log of remote support sessions for 1 year from the session, to demonstrate lawful operation.

5. Deleting all data of a home

If you are the owner of the home and want all data stored on the hub deleted, write to info@myaura.hu. With your approval, we reset the hub to factory settings through remote support, which permanently deletes all accounts and data from it.

For more on how we handle data, see the app privacy notice (in Hungarian).